Any wine sold to you by Vinopolis Wine Shop is sold in Oregon, and title passes to you, the buyer, in Oregon. The buyer is solely responsible for the ensuing shipment of wine. By placing any wine order with Vinopolis Wine Shop, you authorize Vinopolis Wine Shop to act on your behalf to arrange third party delivery of your order to your selected destination. We make no representations concerning your legal right to ship or receive wine into any state outside Oregon. The buyer is responsible for compliance with their State Laws regarding wine import and taxation. Our sales obligation is fulfilled when the purchase leaves our shop. Title to goods shipped has then passed to the buyer, and the buyer is responsible for risks of loss or damage in accordance with third party shipper policy and procedures. Third party shippers will not accept claims for climatic damages (heat or freezing). As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. See here for more.
LEGAL AGE REQUIREMENT:
- Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21.
- When you buy from the Vinopolis Wine Shop website, you affirm that you are at least 21 years old.
- All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age.
- We encourage you to deliver to a business address to reduce the likelihood of failed delivery.
- If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.
ORDER PROCESSING TIME:
We’re here 7 days per week, 10am to 6pm.
We’re typically able to process an order within 24 hours of receiving it.
INTERSTATE SHIPPING:
Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. Therefore, unfortunately we are not able to ship wine to certain states.
SHIPPING OPTIONS
We offer the following shipping methods (where available). Transit times are estimates and cannot be guaranteed. Not all shipping options are available to all regions.
- Ground: Delivery typically in one to five business days, depending on distance.
- 3 Day Select: Delivery typically by the end of the third business day.
- 2nd Day Air: Delivery typically by the end of the second business day to most areas.
- Next Day Air: Typically next business day delivery by 10:30am, noon, or end of day, depending on destination.
- Ground Forwarding: For some addresses, shipping compliance is handled by third party fulfillment. Please allow more time for forwarding services.
- A shipment tracking number will be automatically sent to you when the order scans in with your carrier.
SPECIAL SHIPPING REQUESTS
Including rush shipping, requests to ship original wood cases, etc.—should be made by email or through the “special shipping instructions” field in the online checkout process. We make every attempt to fulfill requests, but they are not guaranteed.
SHIPPING RATES
Estimated shipping rates are provided at checkout based on shipping address, shipping method, and number of bottles in your order. Please note that quoted shipping rates are estimates, and actual shipping charges may differ based on factors which are not taken into account by our automated shipping estimator. Also, shipping charges for unusual bottle sizes cannot be accurately estimated in advance.
HOLDS FOR FUTURE SHIPPING
- During checkout, select “Hold for Future Shipment” in the shipping options if either of the following applies:
- Buying now and holding your wine until it’s safe* to ship!
- Ordering a little at a time and planning to ship when you’ve filled the case.
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- *Safe Shipping: While the weather can cooperate at various times all year, the most reliable seasons for shipping wine safely are in the Spring (March – April) and Autumn (October –November).
- Your wine will be held in the customer storage area of our climate-controlled store. There is no additional charge to hold orders until the next safe-shipping period
- We require all customers to confirm arrangements and accept shipment within one year of the original purchase.
- We cannot guarantee that unclaimed orders will be available for pick-up or shipping beyond one year of the original purchase date.
- Email is our preferred means of communication and all customers will be notified of all updates and events related to their order via email.
- In the event an order goes unclaimed beyond one year of the purchase date, and no written communication is received from the customer regarding the order, the following actions will be taken
- Vinopolis will make a final attempt to contact the customer via email address provided at the time of purchase
- Vinopolis will attempt to notify the customer by phone if a number has been provided
- If still, no response is received, the original order will be considered abandoned.
IN-STORE PICKUP
- During checkout, select “In-Store Pickup” in the shipping options if you’d like your order packed and held for in-person collection from our location. No additional storage/cellar fee is applied to orders during the holding period.
- Vinopolis requires all customers to claim their orders within one year of the original purchase.
- Vinopolis cannot guarantee that unclaimed orders will be available for pick-up or shipping beyond one year of the original purchase date.
- Email is our preferred means of communication and all customers will be notified of all updates and events related to their order via email.
- In the event an order goes unclaimed beyond one year of the purchase date, and no written communication is received from the customer regarding the order, the following actions will be taken
- Vinopolis will make a final attempt to contact the customer via email address provided at the time of purchase
- Vinopolis will attempt to notify the customer by phone if a number has been provided
- If still, no response is received, the original order will be considered abandoned.
- In the event an order goes unclaimed beyond one year of the purchase date, and no written communication is received from the customer regarding the order, the following actions will be taken
CANCELLATION POLICY:
We will gladly attempt to work out order modifications to your satisfaction. However, outright cancellations in whole or part after order placement will be refunded at not more than 90% of purchase price.
CORKED BOTTLE POLICY:
We can accept returns for corked (TCA affected) bottles at our discretion, for purchases made within six months of the date of return/replacement. Please bring the mostly full bottle for our review. We are unable to accept shipments of potentially corked or flawed bottles.